AI Policy — ZAZU.com.au

Effective Date: September 5, 2025

1. Purpose of this Policy

This policy explains how ZAZU.com.au uses artificial intelligence (AI) technologies in our operations, services, and communications. It sets out our commitment to using AI responsibly, ethically, and in compliance with applicable laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Definition of AI

For the purposes of this policy, "AI" refers to systems and tools that perform tasks normally requiring human intelligence — such as natural language processing, pattern recognition, data analysis, and content generation — whether developed in-house or provided by third-party vendors.

3. How We Use AI

We may use AI to:

  • Assist in domain name valuation by analysing market trends, comparable sales, and keyword data
  • Enhance search and filtering functions in our Premium Domain Marketplace
  • Support customer service through AI-assisted chat or email responses (clearly identified as AI-generated)
  • Optimise marketing campaigns and website performance through data-driven insights
  • Detect fraudulent or suspicious activity on our platform

4. Our AI Principles

We commit to the following principles in all AI use:

  • Transparency — We will clearly disclose when you are interacting with AI-generated content or tools.
  • Privacy & Data Protection — We will not input personal or sensitive information into publicly available generative AI tools, and we will handle all personal information in accordance with our Privacy Policy.
  • Human Oversight — AI outputs are reviewed by qualified team members before being used in decision-making that affects customers or partners.
  • Accuracy & Quality — We take reasonable steps to verify AI-generated outputs and correct errors.
  • Ethical Alignment — Our AI use aligns with the Australian AI Ethics Principles, avoiding bias, discrimination, or harm.

5. Third-Party AI Tools

When we use AI tools provided by third parties, we conduct due diligence to ensure the tool is fit for its intended purpose, the provider meets relevant privacy, security, and ethical standards, and data handling practices comply with Australian law and our internal policies.

6. Limitations of AI

AI systems may produce inaccurate, incomplete, or outdated information. Such outputs are not a substitute for human judgment. We encourage users to verify any critical information before relying on it.

7. Your Rights & Choices

You may request information about how AI has been used in relation to your interaction with ZAZU.com.au, and you may opt out of certain AI-driven communications where technically feasible.

8. Policy Updates

We may update this AI Policy from time to time to reflect changes in technology, regulation, or our practices. The updated version will be posted on our website with a revised effective date.